Bk99 co Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction

bk99 co ("we", "our") is an internationally licensed online betting platform offering Sports Betting services to users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use our website bk99co.net and mobile application ("Platform").

This policy is bk99 co's Terms & Conditions works alongside. By using the platform, you are deemed to have consented to this privacy policy. If you do not agree, please refrain from using the platform.

2. What Information We Collect

Bk99 co collects your information in several ways. Details are outlined below:

A) Information you provide directly

• At the time of registration: Full name, date of birth, email address, mobile number.
• At the time of KYC verification: National ID number or a copy of your passport.
• Payment Processing Time: Mobile banking number (Mobile Pay, Nagad, Rocket).
• Support Contact Hours: Messages and attachments sent via chat or email.

B) Automatically Collected Information

C) Cookies & Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. Full details about cookies are provided in the section below.

3. How We Use Your Information

We use the data we collect for the following purposes:

• Account Management: Completing the registration process, verifying your identity, and keeping your account active.
• Service Delivery: Betting services, payment processing, and withdrawal of winnings.
• Ensuring Security: Prevention of fraud, money laundering, and other illegal activities.
• Customer Support: Resolving your questions and complaints.
• Promotional Communications: Informing you about bonuses and offers (unless you have opted out).
• Legal Obligation: Complying with directives from regulatory authorities.
• Service Improvement: Improving the overall platform experience.

4. Sharing Data with Third Parties

Bk99 co does not sell your personal information. However, it may be shared with specific third parties in the limited circumstances outlined below:

Permitted Sharing

• Payment Providers: Mobile banking services such as Mobile Pay, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Services: Trusted verification agencies to complete the KYC process.
• Technology Partners: Technology providers essential to platform operations — bound by strict confidentiality agreements.
• Legal Authorities: In response to a court order or government investigation.

Prohibited Sharing

• Selling data to advertisers or marketing agencies.
• Sharing data with other betting companies.
• Sharing your data with any unauthorized party without your consent.

All our third-party partners are required to sign strict data protection agreements. They may only use your information for specified purposes.

5. Cookies & Tracking Technologies

Bk99 co uses cookies to enhance your experience on the platform. Cookies are small text files stored in your browser.

Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security — disabling these may cause the site to function incorrectly.
• Performance Cookies: To understand which pages are used most — this helps us improve our services.
• Functional Cookies: To remember your preferred language and settings.

Cookie Controls

You can delete or disable cookies through your browser settings. Please note that disabling essential cookies will prevent you from using certain features, including logging into your account.

6. Data Security Measures

To protect your data, bk99 co follows the highest industry security standards:

• SSL Encryption: All data transmitted on the platform is secured with 256-bit SSL encryption.
• Database Security: Stored data is held in encrypted databases with no unauthorized access possible.
• Two-Factor Authentication: 2FA is available for added security on your account.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Staff Training: Every member of our team is trained in data protection.
• Limited Access: Only authorized personnel have access to specific data.

7. How Long We Retain Your Data

Bk99 co does not retain data longer than necessary. However, certain data must be kept for a defined period to meet legal and regulatory requirements:

Once the retention period expires, data is securely deleted or anonymized.

8. Your Data Rights

You have certain fundamental rights regarding your personal information, all of which bk99 co fully respects:

• Right to Know: You can find out what information we collect about you.
• Right to Rectification: You can request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict the use of your information for specific purposes.
• Data Portability: You can request a copy of your information.
• Opt-Out: You may opt out of marketing communications at any time.

To exercise any of these rights, please Help Center contact us. We will respond to your request within 30 days.

9. Protection of Minors

Bk99 co strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

Age verification is mandatory during our registration process. If we become aware that a minor is using the platform, their account will be immediately suspended and any collected data will be deleted.

If you believe a minor is using our platform, please Help Center let us know.

10. International Data Transfers

As bk99 co is an international platform, your information may sometimes be stored or processed on servers outside your country.

For international data transfers, we ensure:

• Adequate data protection laws exist in the destination country.
• All recipient parties are bound by strict confidentiality agreements.
• International-standard security measures are in place.

11. Changes to Privacy Policy

Bk99 co may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will send a notification via email or on the platform.
• We will obtain fresh consent when required.

Continued use of the platform after any changes indicates acceptance of the updated policy.

12. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@bk99co.net
• Help Center: Help Center Page to reach us via live chat.
• Frequently Asked Questions: FAQ Page View.

We typically respond within 24 hours. Complex requests may take up to 30 days.